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Introduction

In the UK, the HM Revenue and Customs (HMRC) is responsible for the collection of taxes. If you need to contact HMRC for any tax-related issues, there are several ways to do so. This article will guide you through the process.

How to Contact HMRC

There are several ways to reach HMRC, including phone, post, and online. It’s important to note that you should have your National Insurance number ready when you contact them.

Contact HMRC by Phone

HMRC operates several helplines for different tax-related issues. Here are the main ones:

  • Income Tax enquiries: 0300 200 3300
  • Self Assessment enquiries: 0300 200 3310
  • VAT enquiries: 0300 200 3700
  • Employer PAYE enquiries: 0300 200 3200

You can find a full list of HMRC’s helplines on the HMRC contact page.

Contact HMRC by Post

You can also write to HMRC. The address you should send your query to depends on the nature of your enquiry. You can find the correct address on the HMRC postal addresses page.

Contact HMRC Online

You can also contact HMRC online. Here’s how:

  1. Visit the HMRC contact page.
  2. Select the service that your query relates to.
  3. Follow the instructions provided.

Using HMRC’s Webchat Service

HMRC also offers a webchat service for certain issues. This service is available Monday to Friday, 8am to 10pm, and Saturday and Sunday, 8am to 10pm. To access webchat, visit the HMRC contact page and select the service that your query relates to. If webchat is available, a link will appear.

What to Do If You’re Not Satisfied With HMRC’s Service

If you’re not satisfied with the service you received from HMRC, you can make a complaint. Information on how to do this can be found on the HMRC complaints page.

Conclusion

There are several ways to contact HMRC, and the method you should use depends on the nature of your query. Remember to have all relevant information to hand when you contact them to ensure your query is dealt with as efficiently as possible.

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